FAQ’s
HOW FAR AHEAD DO I HAVE TO SCHEDULE?
HOW DO I KNOW WHAT KIND OF CRANE I NEED?
WHAT LIFTING INFORMATION DOES THE DISPATCHER NEED?
Try to have all the following:
- Accurate job-site address/description.
- Any special conditions, wires, trees, limited access, gate numbers, directions, etc.
- Type and number of items being lifted.
- Weights of items being lifted.
- Lifting dimensions: height of building, closest access to building, horizontal distance from roof parapet to set-point. If we are not lifting onto a building or structure, know the horizontal distance and height from crane to load.
- How long you think that your job will take so we can set our schedule accordingly.
CAN I SCHEDULE A CRANE FOR WEEKENDS OR BEFORE & AFTER HOURS?
Yes. Our normal office hours are from 6a.m. to 5 p.m. Monday thru Friday and you may call during these hours to schedule for any time or day subject to availability. For after-hour emergencies, call our regular number and a member of our team will either answer the phone or promptly return you phone call.
WHAT ABOUT PERMITS?
HOW FAR DO THE CRANE GUYS GO?
DO YOU CHARGE MORE FOR TRAVELING TO MORE THAN ONE JOB-SITE?
WHAT ARE THE CHARGES FOR TRAVEL TIME?
WHY WAS A CRANE LARGER THAN THE ONE I ORDERED DISPATCHED TO MY JOB-SITE?
WHY AM I CHARGED TRAVEL TIME FROM YOUR YARD WHEN YOUR CRANE MAY HAVE ALREADY BEEN A SHORTER DISTANCE FROM MY JOB?
Availability
The Crane Guys is available 24/7 – 365 days a year! Our large fleet of versatile cranes, trucking service and rigging personnel are on call and ready to respond quickly and efficiently to meet your needs. Our expert sales team can assist you with quotes and 3-D Lift Plans with a very quick turn-around time. Call us Toll-Free at (562) 777-0600 if you need a quote.
“Availability” also means that we have the equipment available to handle any situation on the job including Multi-Crane Lifts. We have a custom support trailers for our 90 Ton and 100 Ton cranes, designed to carry a full set of support equipment including blocks, cable rigging, heavy duty rigging and spreader bars on the truck at all times. This allows for no-time-wasted on the job since we have the ability to adapt to needs of any circumstance on the job site. This also allows us to utilize the full capacity of the cranes while on the job site, whether that means lifting a small piece of equipment to lifting a load which maximizes to full lift capacity of the crane.