Q. HOW FAR AHEAD DO I HAVE TO SCHEDULE?
A. Callers generally schedule cranes from one to several days in advance. The greater the lead-time, the greater the likelihood of securing a convenient time for you. Shorter jobs can be worked into the schedule more easily (even the same day), more complex jobs require more planning and lead-time. Jobs requiring site-inspection and/or permits may require 2 to 5 days depending on circumstances.
Q. HOW DO I KNOW WHAT KIND OF CRANE I NEED?
A. To ensure the accuracy of the requirements to complete the job, it is suggested that you contact our knowledgeable staff to determine which crane best fits your needs. We also offer free onsite job checks.
Q. WHAT LIFTING INFORMATION DOES THE DISPATCHER NEED?
A. Try to have all the following:
- Accurate job-site address/description.
- Any special conditions, wires, trees, limited access, gate numbers, directions, etc.
- Type and number of items being lifted.
- Weights of items being lifted.
- Lifting dimensions: height of building, closest access to building, horizontal distance from roof parapet to set-point. If we are not lifting onto a building or structure, know the horizontal distance and height from crane to load.
- How long you think that your job will take so we can set our schedule accordingly.
Q. CAN I SCHEDULE A CRANE FOR WEEKENDS OR BEFORE & AFTER HOURS?
A. Yes. Our normal office hours are from 6a.m. to 5 p.m. Monday thru Friday and you may call during these hours to schedule for any time or day subject to availability. For after-hour emergencies, call our regular number and a member of our team will either answer the phone or promptly return you phone call.
Q. WHAT ABOUT PERMITS?
A. There are many permit providers out there. Here at the Crane Guys we will do the work for you. Our staff will contact the permit company and arrange the schedules.
Q. HOW FAR DO THE CRANE GUYS GO?
A.We go anywhere and everywhere. Any time or place.
Q. DO YOU CHARGE MORE FOR TRAVELING TO MORE THAN ONE JOB-SITE?
A. We do not charge by the number of job-sites. Charges are based on accumulated time, portal to portal.
Q. WHAT ARE THE CHARGES FOR TRAVEL TIME?
A. Whether a crane is on the road or at the job-site, charges are accumulating. The hourly rate for that particular crane applies.
Q. WHY WAS A CRANE LARGER THAN THE ONE I ORDERED DISPATCHED TO MY JOB-SITE?
A. As you may appreciate, we operate a number of different sizes and types of cranes which are on the road each day. For the purpose of prompt arrival to your job-site or as back-up against a possible holdover from a previous job, we occasionally route another (and sometimes larger) crane than the one originally ordered. You are not charged the higher rate under these circumstances.
Q. WHY AM I CHARGED TRAVEL TIME FROM YOUR YARD WHEN YOUR CRANE MAY HAVE ALREADY BEEN A SHORTER DISTANCE FROM MY JOB?
A. The only fair and predictable way to both our customers and ourselves is to charge from our yard and back. Our routing changes by the minute depending on numerous factors, so our cranes may be coming from (or going to) anywhere at any given time. We do not charge additional time if one of our cranes is traveling from beyond our yard.